Nur Izzati

Creating Collaborative Partnerships Teams, Partnerships, and Alliances: organizations create and use teams, partnerships, and alliances to: undertake new initiatives address both minor and major problems capitalize on significant opportunities organizations create teams, partnerships, and alliances both internally with employees and externally with other organizations collaboration system -   supports the work of teams by facilitating the sharing and flow of information. organizations from alliances and partnerships with other organizations based on their core competency core competency - an organization's key strength, a business function that it does better than any of its competitors  core competency strategy - organization chooses to focus specifically on its core competency and forms partnerships with other organizations to handle nonstrategic business processes information technology can make a business partnership easier to establish and manage inform

Creating Collaborative Partnerships Through E-Business E-Business: the internet is a powerful channel that presents new opportunities for an organization to: touch customers enrich products and services with information reduce costs how do e-commerce and e-business differ? e-commerce - the buying and selling of goods and services over the internet e-business - the conducting of business on the internet including, not only buying and selling, but also serving customers and collaborating with business partners E-Business Model: E-business model - an approach to conducting electronic business on the internet Business-to-Business (B2B): Electronic marketplace (e-marketplace) - interactive business communities providing a central market where multiple buyers and sellers can engage in e-business activities Business-to-Consumer (B2C): common B2C e-business models include: e-shop - a version of a retail store where customers ca

Chapter 12:  Integrating The Organization From End To End-Enterprise Resources Planning Enterprise Resource Planning (ERP): at the heart of all ERP systems is a database, when a user enters or updates information in one module, it is immediately and automatically updated throughout the entire system  ERP systems automate business processes Bringing the organization together: ERP - the organization before ERP ERP - bringing the organization together Integrating SCM, CRM, and ERP: SCM, CRM, and ERP are the backbone of e-business. integration of these applications is the key to success for many companies. integration allows the unlocking of information to make it available to any user, anywhere, anytime. Integration Tools: many companies purchase modules from an ERP vendor, an SCM vendor, and a CRM vendor, and must integrate the different modules together middleware - several different types of software which sit in the middle of and pr

Building A Customer-Centric Organization-Customer Management Customer Relationship Management (CRM): CRM enables an organization to: provide better customer service make call centers more efficient cross sell products more effectively help sales staff close deals faster simplify marketing and sales processes discover new customers increase customer revenues Recency, Frequency, and Monetary Value: organizations can find their most valuable customers through "RFM" - Recency, Frequency, and Monetary Value how recently a customer purchased items (Recency) how frequency a customer purchased items (Frequency) how much a customer spends on each purchase (Monetary Value) The Evolution of CRM: CRM reporting technology - help organizations identify their customers across other applications CRM analysis technologies - help organization segment their customers into categories such as best and worst customers CRM predicting technologies - help organiz

Extending The Organization-Supply Chain Management Supply Chain Management: the average company spends nearly half of every dollar that if it earns on production. in the past, companies focused primarily on manufacturing and quality improvements to influence their supply chains. Basic of Supply Chain: the supply chain has three main links: material flow from suppliers and their "upstream" suppliers at all levels transformation of materials into semi finished and finished products through the organization's own production process distribution of products to customers and their "downstream" customers at all levels organizations must embrace technologies that can effectively manage supply chains. Information Technology's Role in the Supply Chain: it's primary role is to create integrations or tight process and information linkages between functions within a firm factors driving SCM Visibility: supply ch

Enabling The Organization - Decision Making Decision Making: reasons for the growth of decision-making information systems people need to analyze large amounts of information people must make decisions quickly people must apply sophisticated analysis techniques, such as modeling and forecasting, to make good decisions people must protect the corporate asset of organizational information Model - a simplified representation or abstraction of reality IT systems in an enterprise Transaction Processing Systems: moving up through the organizational pyramid users move from requiring transactional information to analytical information. Transaction processing system - the basic business system that serves the operational level (analysts) in an organization. Online transaction processing (OLTP) - the capturing of transaction and event information using technology to (1) process the information according to defined business rules, (2) store the informat